Servilook
Privacy Policy
Effective date: 7 July 2026 · Last updated: 20 July 2026
This Privacy Policy explains how SERVILOOK (“Servilook”, “we”, “us”) collects, uses, and protects your information when you use the Servilook mobile application and related services (the “App”). We are based in South Africa and comply with the Protection of Personal Information Act (POPIA), and, where applicable, the EU/UK GDPR for users in those regions.
By using Servilook, you agree to this Policy. If you do not agree, please do not use the App.
Who we are
Servilook is a global discovery platform that helps people find and connect with service providers across five categories — Glam, Fitness, Health, Food, and Events. Servilook is a discovery and connection tool only: we do not employ providers, do not set or process payment for their services, and are not a party to any arrangement made between users and providers.
Information we collect
You can browse Servilook without an account. We only collect personal information when you create an account or use features that require one (chatting, booking, following, opening a provider’s links, or listing as a provider).
- Account information: your name, email address, and login credentials.
- Profile information (providers): business/profile title, the services you offer, profile photos, social media links, your availability/diary, and any professional credentials you choose to upload.
- Location data: with your permission, your device location, used to show providers near you and to tune your Discovery Radio. You can disable this in your device settings at any time.
- Photos and camera: with your permission, images you select or capture to add to your profile.
- Messages: the content of chats you send to other users through the App.
- Ratings and reviews: star ratings you give and receive, and any written review text. Star-only ratings are displayed in anonymous, aggregate form; if you leave a written review, it is shown publicly on the provider’s profile together with your name and profile photo.
- Notifications: a device push token, if you enable notifications.
- Usage and device data: app interactions, device type, operating system, and similar technical data used to operate and improve the App.
- Purchase data: records of in-app purchases (e.g., Geo Boost, Gold). Payments are processed by Apple or Google and our payments partner (RevenueCat) — we never receive or store your full card or banking details.
How we use your information
- To provide core features: discovery, profiles, chat, bookings, following, and Discovery Radio.
- To show relevant providers near you (location).
- To process and validate in-app purchases and subscriptions.
- To send notifications you’ve opted into.
- To maintain safety: handle reports, prevent abuse, and enforce our Terms.
- To improve and troubleshoot the App.
- To comply with legal obligations.
A note on provider credentials
Providers may upload professional credentials. These are shown honestly as “on file” — this means a document was supplied to us. It is not a verification, endorsement, or guarantee by Servilook. You should do your own checks before engaging any provider.
How we share information
We do not sell your personal information. We share it only:
- With other users, as part of how the App works (e.g., a provider’s public profile is visible to people browsing; your messages are shared with the person you chat with).
- With service providers who work for us (e.g., cloud hosting, our payments partner RevenueCat, analytics, notification delivery) — only as needed to run the App.
- With Apple and Google, who process in-app purchases.
- When required by law, or to protect the rights, safety, and security of our users or Servilook.
Your choices and rights
- Permissions: you control location, photo, camera, and notification access in your device settings.
- Access, correction, deletion: you can edit your profile in-app, and you can delete your account at any time from within the App, which removes your personal profile data (subject to limited legal/operational retention).
- Depending on where you live (e.g., under POPIA or GDPR), you may have additional rights to access, correct, object to, or restrict processing of your data. Contact us at servilook1@gmail.com to exercise these.
Data retention
We keep personal information for as long as your account is active or as needed to provide the App, then delete or anonymize it, except where we must retain it to meet legal, security, or dispute-resolution obligations.
Children
Servilook is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will remove it.
International transfers
Servilook operates globally. Your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place for such transfers.
Security
We use reasonable technical and organizational measures to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.
Changes to this Policy
We may update this Policy from time to time. We’ll post the new version in the App with a revised “Last updated” date, and notify you of material changes where required.
Contact us
Questions or requests: servilook1@gmail.com — SERVILOOK, founded by Dulce João, PostNet Suite 432, Private Bag X10020, Edenvale, 1610, South Africa.